Enterprise Information Systems

The department of Enterprise Information Systems of ISI conducts basic and applied research focusing on edge technologies for industrial operations and enterprise environments. Α significant dimension is the area of business administration for applications and solutions in production industry demanding management procedures, as for instance the electric power market, the natural gas market and in general the market of commodities and energy resources used by industry. At present the department’s focus is on the electric power market.

The above aims comply with ISI’s vision & goals and are, or planned to be, fulfilled through:

  • Research and Development of high-technology products, as well as services, either autonomously or jointly with industry and enterprises, potentially custom-made if it is required and they offer high-added value and competitive advantage.
  • Support of the Greek industry, in order to be equipped with leading-edge technology and achieve competitive advantage. Cooperation with technology & manufacturing industry in the region and nationally, aiming at better linking of research, production and exploitation of research results.
  • Internationalisation of activities, particularly in relation to EU, through competitive programmes, vis-à-vis direct contracts with industry and commercial exploitation of research results.
  • Elaboration of R&D programmes and market surveys, aiming at participation at large development projects of European/national scope with public/private organisations.

There is often ambiguity for the terms Enterprise Information System (EIS) and information system. The latter term implies a set of interacting artifacts/human activities that perform functions involving the handling of data and information, including data collection, creation, editing, processing & storage; and information selection, filtering, aggregation, presentation and use. Thus, an IS system includes components that are not focused on decision-making. In contrast, enterprises rely on EIS’s in order to manage operations, compete effectively in the marketplace and supply services. Therefore, in business, people & organizations inquire about & utilize information for making sound decisions & for solving organization problems.

The directions ISI had been active in the domain of enterprise systems are: intra-enterprise & inter-enterprise integration. Intra-enterprise integration addresses efficient interoperation for different applications and systems. Inter-enterprise integration refers to interoperation between geographically distributed enterprises enabling the creation of partnerships and even to collaborate closely and/or expose functionalities between one-another, in order to provide for e-business applications. The intra-/inter-enterprise research direction has been expected to provide for the European manufacturing industry a strong competitive edge, with regard to flexibility, adaptability and efficiency, making possible new novel products and services for standalone manufacturing plants and separate participating enterprises.

Yet, the EIS approach is not applicable merely for the manufacturing environment. EIS has evolved to a business management system that seeks to enable enterprise-wide integration of all functional areas of an organization. EIS is one of three enterprise-class applications, besides Customer Relationship Management (CRM) and Supply Chain Management (SCM), and fundamentally encompasses the entire enterprise, irrespective of size, number of plants or location. In the EIS rapidly evolving framework, the information subsystems being integrated may potentially be based on Internet technology, data ware-housing aspects, or WW Web-enabled inter-organization subsystems. These include transaction processing systems (TPS), management information systems (MIS), decision-support systems (DSS), office automation systems (OAS) and expert systems (ES).

Accordingly, at present the research activity of the department is twofold:

  1. Development of intelligent integrated systems that offer support of decision-making and business situation awareness for enterprise business development by processing large volumes of data. The target users of such systems are those subjects that are authorized to conduct such activity and can take actions for business development.
  2. Management procedures and business administration for applications and solutions in the electric power market vs. the production/transmission/distribution industry.